Service worthy of
the world's finest hotels.
Kofrich assesses properties, sets service standards and trains teams to an international standard of hospitality, so every guest, at every touchpoint, is served with precision and warmth.
Great service is not a talent. It is a standard, and standards can be taught.
We work inside hotels, lodges, restaurants and guest-facing businesses to assess how guests are really served, set the standard every team must meet, then train and advise until world-class service becomes habit, not exception.
From assessment to lasting habit
Assess
We experience your service as a guest does and audit it against international benchmarks.
Train
Practical, on-the-floor training built around your property, not generic classroom theory.
Certify
Staff are evaluated and certified against the standard they have been trained to hold.
Sustain
Follow-up visits and management coaching keep the standard alive long after training ends.
Built on the conviction that African hospitality can lead the world.
Kofrich was founded to close the gap between the warmth our region is famous for and the professional standard international guests expect. We believe the two belong together, and we help properties deliver both, every day.
Kofi TugloFounder & C.E.O“A guest may forget the room. They never forget how they were served.”The principle behind every Kofrich programme
Raise your standard of service
Tell us about your property and your team. We'll respond within two business days with a recommended programme.
Book a consultation